HP Library and Tape Tools - Manual (Page 33)

Figure 17 Utility screen
For detailed information about the utilities screen, as well as information about how to run the
utilities, see
“Tests” .
Using the support ticket screen
A prime feature of L&TT is the ability to generate reports and support tickets. L&TT can automatically
generate a support ticket based on information that the program determines about the system. In
the event of a hardware problem, a report or support ticket can provide vital information to help
diagnose and resolve the problem. The information in this support ticket can then be used to
diagnose storage hardware issues. L&TT automatically emails the support ticket to the HP help
desk. The help desk technician assist in resolving the issues.
The reports and support tickets are generated in two ways:
•
Generate reports and support tickets from the support screen. The support screen gives you
the option of viewing, saving, or emailing the report or support ticket. To access the support
screen:
1.
Select a device in the device list (By product or by connection tab).
2. Click Support on the main toolbar.
•
Click Health to generate reports. This is the preferred method for quickly generating and
displaying a report.
1.
Select a device in the device list (By product or by connection tab).
2. Click Health on the main toolbar. The report is generated and automatically displayed
in the report viewer using the Normal detail level as shown in
Figure 18 (page 34) .
Managing firmware 33