HP Library and Tape Tools - Manual (Page 57)

3. Enter savexml [<arg>] to save the support ticket in XML format. The screen is displayed,
as shown in
Figure 31 (page 57) .
•
If no argument is specified, L&TT saves the XML ticket with the default filename
SupportTicket.xml
in the /opt/ltt/logs directory.
•
If you specify an argument with a path and filename, as in this example,
nl
/opt/temp/abc.xml
nl L&TT saves the XML ticket with the name abc.xml in the /opt/temp directory.
•
If you specify an argument with the filename only, as in this example,
nl
abc.xml
nl L&TT saves abc.xml in the /opt/ltt/logs directory.
Figure 31 Saving an XML support ticket
Using the SCSI script utilities
L&TT includes SCSI utility scripts, which can be accessed from the Utilities > Run Script menu. These
scripts send various SCSI commands to the selected device, but they generally do not return any
results.
Many of the utility functions are device-specific and intended only to remedy specific problems
that may occur with a particular device. The SCSI utility scripts (files with a .scc extension) are
stored in the scripts directory. For detailed descriptions of available scripts, see Hardware
Considerations.
CAUTION:
Using a script improperly or when it is not required can cause harm—possibly rendering a device
inoperable. Do not attempt to use these utility functions unless you are very familiar with SCSI
operation, or you are advised to do so by a technical support representative or a Device Analysis
script.
To use a utility function from the CSI:
Using reports and support tickets 57