Using reports and support tickets, Generating and viewing a support ticket – HP Library and Tape Tools User Manual
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Figure 30 Command line when L&TT is aborting a test
Using reports and support tickets
A major feature of L&TT is the ability to generate reports and support tickets. In the event of a
hardware problem, a report or support ticket can provide vital information to help diagnose and
resolve the problem. Reports and support tickets can be generated on all operating systems
supported by L&TT. For more information about reports and support tickets, see
To extract and send the support ticket by email follow the below steps:
•
Extract the support ticket
•
Save the support ticket
•
View the support ticket
•
Send the support ticket by email
Generating and viewing a support ticket
To generate and view a report or support ticket in the CSI environment:
1.
From the Main screen, select the device for which to create a report or support ticket. The
device information screen appears.
2.
Enter the support command to access the Support screen. Alternatively, if the report format
is available for the selected device, then you can use the health command to access the
Support screen.
NOTE:
The functionality of the Support screen is the same, regardless of which command
you used to access it.
3.
From the Support screen, enter the extract command (or the refresh command).
After extracting a report or support ticket for a device for the first time, the extract command
is replaced with the refresh command. Refresh the device data whenever a change is made
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Using L&TT on non-Windows systems