HP EX475 MediaSmart Server - Manual (Page 126)

Troubleshooting Version Update 1.1.1 7-12
9 Click Finish on the Server recovery complete dialog box.
The HP MediaSmart Server software will automatically be installed on the
computer where you performed the Server Recovery or Factory Reset.
Caution: If you did not close the HP MediaSmart Server Control Center, as
indicated in step 1 , you may see a message asking you to reboot your
computer. If you see this message, choose to reboot later. Otherwise,
rebooting may leave the server in a state where it cannot be configured, and
you will have to repeat the recovery or reset process.
Important: It takes a few minutes for the server to go through the finishing
process. Please be patient.
10 To install the software on other client computers, see Installing the
Software on Additional Home Computers on page 2-21 .
No server found
If the recovery program cannot find the server, the most likely causes are:
• The Recovery Mode was not successfully initiated—repeat step 5 if you
did not push the Status/Recovery button while the Health indicator lights
was blinking red and blue.
• A firewall is blocking the connection—configure the firewall to allow the
Windows Home Server Recovery application or to allow
connections over TCP port 8192 and UDP port 8192. If opening these
ports, be sure to close them after the recovery has completed. For more
information, see the vendor’s documentation.
• The network connection is not working. For troubleshooting network
connections, see Network connection issues on page 7-16 .
Recovery fails
If the recovery fails, one of the following messages will be displayed:
• the server disks could not be reformatted
• the partition data on the server could not be written
• the primary volume on the server could not be written
• the recovery image could not be loaded
The most likely causes of these messages are: