HP EX475 MediaSmart Server - Manual (Page 127)

Troubleshooting 7-13
• A connection failure.
a Make sure that you are using a wired connection to the server from the
computer you are using to do the recovery.
b Check network connections—see Network connection issues on
page 7-16 .
c Repeat the recovery or reset.
• Server Recovery Disc is damaged—obtain a new disc from HP Support at
http://www.hp.com/support .
File transfer failure
What to do about a failure when transferring photos or video clips to the HP
MediaSmart Server from your computer.
To correct a file transfer failure
1 Compare files that you were transferring with the files on the shared folder
and try transferring the missing files again.
2 If the transfer fails again, check that you can access the Windows Home
Server. See Opening the Windows Home Server Console on page 2-1 .
3 If you cannot access the Windows Home Server, check the network
connections:
ƒ
Make sure that all the cable connections are correctly plugged in.
ƒ Make sure the HP MediaSmart Server has power and the Network
indicator light is blue . See Network connection issues on page 7-
16 .
ƒ
Make sure the router (or switch) has power.
ƒ
Restart the router or switch (or unplug and plug it back in).
ƒ
Restart all the devices on the network, including the computers and the
server.
ƒ
Make sure your server and computers are on the same logical network
(subnet). See What is an advanced network configuration? in the
Windows Home Server Console Help.
4 If the computer that you transferring files from is connected wirelessly to
the network, try connecting it with an ethernet cable.
5 Check the Event Viewer to see if the System logs loss shows a disconnect: