HP EX475 MediaSmart Server User Manual
Page 127
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Troubleshooting
7-13
•
A connection failure.
a
Make sure that you are using a wired connection to the server from the
computer you are using to do the recovery.
b
Check network connections—see
Network connection issues on
page 7-16
.
c
Repeat the recovery or reset.
•
Server Recovery Disc is damaged—obtain a new disc from HP Support at
http://www.hp.com/support
.
File transfer failure
What to do about a failure when transferring photos or video clips to the HP
MediaSmart Server from your computer.
To correct a file transfer failure
1
Compare files that you were transferring with the files on the shared folder
and try transferring the missing files again.
2
If the transfer fails again, check that you can access the Windows Home
Server. See
Opening the Windows Home Server Console on page 2-1
.
3
If you cannot access the Windows Home Server, check the network
connections:
Make sure that all the cable connections are correctly plugged in.
Make sure the HP MediaSmart Server has power and the Network
indicator light is blue
. See
Network connection issues on page 7-
16
.
Make sure the router (or switch) has power.
Restart the router or switch (or unplug and plug it back in).
Restart all the devices on the network, including the computers and the
server.
Make sure your server and computers are on the same
logical
network
(subnet). See
What is an advanced network configuration?
in the
Windows Home Server Console Help.
4
If the computer that you transferring files from is connected wirelessly to
the network, try connecting it with an ethernet cable.
5
Check the Event Viewer to see if the System logs loss shows a disconnect: