HP EX475 MediaSmart Server User Manual

Page 145

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Troubleshooting

7-31

Why do I need to set-up Webshare notifications?

Webshare has a feature to send email notifications whenever items are

shared with others, and the email addresses of these users is required. It is

recommended that visitor accounts always use the same email as the user

name, as opposed to having a different user name than the email address of

a visitor (which can add confusion for visitors). Email for Home Server users

must be set up separately within Webshare, as there is no other location that

uses the email address of Home Server users.

How do I find what my SMTP server is?

Contact your internet service provider to find your SMTP email settings. Many

service providers provide these settings as part of their email setup

instructions for users. However, occasionally some ISPs do not provide SMTP

email services. For these situations, some free email accounts also provide

SMTP access.

Do I need to do an SMTP email configuration?

If you are not using TZO domain services, then SMTP is required to use any

Webshare email feature. TZO email and domain services are a package,

and for most situations it is recommended that you use both together or

neither.

If you have chosen to use your own email provider to

send Photo Webshare announcements and these email

announcements have not been received by the people on

your lists.

Ensure that SMTP server information is correct.
Contact your ISP to insure the information you entered is correct.

Check that you enabled email notification for the group.
Check that the persons who have not received the email are in the correct

group.

Emailed link not opening.

Web site connectivity not on, turn web site connectivity on

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