HID DTC4500 User Guide - Manual (Page 104)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
104
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 93
Wrong Ribbon
The Print Ribbon installed in
the Printer does not match the
Ribbon type selected in the
Printer Driver. • Change either the installed
Print Ribbon or the Ribbon
type selected in the Printer
Driver.
• Press the Pause button to
continue or the ON/OFF
button to cancel.
# 97
Ribbon Search
Error
The Ribbon is not able to find
the next panel correctly.
Check for jams/breaks.
Recalibrate the Ribbon Sensor.
• If broken, repair by taping
the Ribbon back on to the
take- up core.
• Replace the Ribbon.
• Press the Pause button to
continue or the ON/OFF
button to cancel.
# 99
Ribbon Error
The Print Ribbon has either
broken or jammed.
• If jammed, clear the jam.
• If broken, repair by taping
the Ribbon back on to the
take- up core.
• Press the Pause button to
continue or the ON/OFF
button to cancel.