HID DTC4500 User Guide - Manual (Page 99)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
99
Troubleshooting with the Error Message Table
Error Message Cause Solution
# 2
Head Move Error
This is a problem with the
Printhead Lift. Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
# 8
Head Sensor Error
The Printhead Temperature
Sensor is not functioning or is
not connected properly.
OR
The Printhead is not cooling
properly. Reset the Printer and try again.
• If the problem persists, call
for technical assistance.
# 9
Reboot Required
Unspecified system error
detected by the Printer
Firmware. Reset the Printer and try again.
• If this problem persists, call
for technical assistance.
# 25
Ribbon not Installed
A Ribbon is not installed in the
Printer. Install a Ribbon and retry.
# 30
Mag Verify Error
Magnetic encoding verification
failure. • Try encoding with a different
card.
• Verify cards have the
Magnetic Stripe.
• Replace the Magnetic
Encoding Module.