HID DTC4500 User Guide - Manual (Page 128)

© 2011 HID Global Corporation All rights reserved
DTC4500 Card Printer/Encoder User Guide L001444 Rev1.1
128
Section 11: HID Global Technical Support
The purpose of this section to provide you with an efficient, step-by-step procedure to be used when
contacting HID
GLOBAL Technical Support as needed for this Card Printer.
Step Procedure
1 Contact the HIDGlobal Technical Support Group by phone at (866)607-7339
Ext #6
or by fax at (952) 946-8492 for additional technical assistance.
OR
Contact HID Technical Support via the Web: www.hidglobal.com
2 Position a phone near the Printer and Computer so the technician can help to
troubleshoot the Printer(s).
3 Please have a self-test and a sample card ready when calling HID Technical
Support.