2N EasyGate - User Manual - Manual (Page 33)

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9. Troubleshooting
No LED is on after power up
· Check the power supply.
All LEDs are on. No call is currently in progress.
· EasyGate is in the special PCManager-based programming mode - exit the
PCManager to reset EasyGate.
· Try to switch EasyGate off and on, the LEDs should go off in 3s and signal the
status of EasyGate.
EasyGate does not register to GSM
· Check the SIM card.
· Check the PIN.
· Check the antenna connection.
· Select a place with a good GSM signal.
No tone can be heard after line off-hook
· Check the telephone line connection.
· EasyGate is not initialized properly upon start (approx. 10s after power up).
· EasyGate is not supplied with power.
EasyGate keeps transmitting a tone during dialing, not receiving the dialing
· Select the correct dialing type (DTMF or pulse).
EasyGate does not communicate with PC
· Check the serial cable connection.
· Check the COM number setting on PC.
· Check the COM parameters (1200-115200 bps, 8N1).
· EasyGate is not registered to GSM network.
· A dialing or outgoing call establishing process takes place on EasyGate.
· An incoming call is ringing on EasyGate.