CCTV Camera Pros Geovision 8.4 Multicam Digital Surveillance System - Manual (Page 635)

Troubleshooting
Hardware
1. Messages “Can’t find keypro” and “Card Setup Fail” appears when GV-System starts.
¾ Verify the video capture card driver. See Installation Guide.
¾ Insert the video capture card to a different PCI slot to see if this fixes the problem.
¾ If you are using the video capture card V1, attach an appropriate Keypro to the PC’s
parallel port and run Dos2kreg.exe from the GV-System folder.
¾ If using GV-600, GV-650 or GV-650 and running the version between 7.0 and 7.0.5.0,
you may need an appropriate USB dongle.
¾ If running the version of 8.0 or later and using GV-250, GV-600 V4, GV-650 V4, GV-800
V4, GV-1120, GV-1240, GV-1480, GV-2004 or GV-2008, you may follow Steps 1 and 2 to
fix the problem.
2. A message “Video Lost” appears.
¾ Check video connection.
¾ Make sure the video device is turned on.
¾ Make sure the video standard in your country matches the setting in GV-System (See
1.2.1 Setting Video Source and Resolution).
¾ Check AGC setting (See 1.2.3 Adjusting Video Attributes).
¾ Switch the cable from the functional channel to the non-functional channel, and vice
versa. If the previously non-functional channel is now able to deliver video, check the
video device itself and its related cables.
3. A message “Can’t find new xxx Module:1, Address:1, in Com1” appears.
¾ Check the RS-485 or USB connection between the GV-System and the GV I/O device.
¾ Check whether the power adapter is properly attached to the GV I/O device.
¾ Check whether the Port and Address settings on the I/O Devices tab in the System
Configure dialog box are correct.
4. A message “No PTZ Device Installed” or “Default PTZ Device not Activate” appears.
¾ Make sure the Activate option is enabled in Main System. See step 4, 1.12 PTZ Control. .
¾ When multiple PTZ cameras are installed, make sure to activate each PTZ camera
individually.