Support services – Rockwell Automation 1794-ID2 U.MNL INCREMENTAL ENCODER User Manual

Page 87

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Publication 1794ĆUM015B-EN-P - May 2001

Support Services

At Allen-Bradley, customer service means experienced representatives at Customer
Support Centers in key cities throughout the world for sales service and support. Our
value-added services include:

Technical Support

SupportPlus programs

telephone support and 24-hour emergency hotline

software and documentation updates

technical subscription services

Engineering and Field Services

application engineering assistance

integration and start-up assistance

field service

maintenance support

Technical Training

lecture and lab courses

self-paced computer and video-based training

job aids and workstations

training needs analysis

Repair and Exchange Services

your only “authorized” source

current revisions and enhancements

worldwide exchange inventory

local support

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