Dell 2135cn Color Laser Printer - Manual (Page 144)

Streaks appear on the output.
Action Yes No
1
The toner cartridges may be low or need to be replaced. Confirm the amount of toner left in each toner cartridge.
1. Check the toner level in the Status tab in the Status Monitor.
2. Replace the toner cartridges as necessary.
Is the problem resolved?
The task is
complete. Go to
action 2.
2
If you are using non-Dell brand toner cartridges, disable the Non-Dell Toner option.
1. Launch the Tool Box, and click Non-Dell Toner on the Printer Maintenance tab.
2. Ensure that the On check box is not selected.
Is the problem resolved?
The task is
complete. Go to
action 3.
3
Disable the Toner Saving Mode in the printer driver.
1. On the Advanced tab, ensure that the Toner Saving Mode check box is not selected.
Is the problem resolved?
The task is
complete. Go to
action 4.
4
The print media surface may be uneven. Try changing the Paper Type setting in the printer driver. For example, change the
plain paper to thick.
1. On the Paper/Output tab, change the Paper Type setting.
Is the problem resolved?
The task is
complete. Go to
action 5.
5
Verify that the correct print media is being used. See "Supported Paper Types" . If not, use the print media recommended
for the printer.
Is the problem resolved?
The task is
complete. Go to
action 6.
6
Ensure that eight yellow ribbons are correctly removed from the PHD (Print Head Device) unit. See "Replacing the Print
Head Device (PHD) Unit" and "Installing the PHD Unit" . If not, remove the ribbons.
Is the problem resolved?
The task is
complete. Go to
action 7.
7
Ensure that the developer motor functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Main Motor Operation Check from the drop-down list box and click the Start button.
3. Click the Play of Sound button to check the motor sound.
Does the motor function properly?
Go to action 8.
Contact
Dell?
8
Ensure that the dispense motor for each toner cartridge functions properly.
1. Launch the Tool Box, and click Machine Check on the Diagnosis tab.
2. Select Dispense Motor Check (Yellow), Dispense Motor Check (Magenta), Dispense Motor Check (Cyan), or
Dispense Motor Check (Black) from the drop-down list box, and click the Start button.
3. Click the Play of Sound button to check the motor sound.
4. Repeat step 2 and 3 to perform Dispense Motor Check for the rest of the toner cartridges.
NOTE: You can perform Dispense Motor Check for CMYK in any order you desire.
Does the dispense motor function properly?
Go to action 9.
Contact
Dell?
9
1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit" .
2. After you replace the PHD unit, click Chart Print on the Diagnosis tab.
3. Click the 4 Colors Configuration Chart button.
The 4 Colors Configuration Chart is printed.
Is the problem resolved?
The task is
complete. Contact
Dell.