Dell 2155cn/cdn Color Laser Printer - Manual (Page 701)

Troubleshooting Guide 699
FILE LOCATION: C:\Users\fxstdpc-
admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm
D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY
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Action Yes No
1 Locate the cause of the problem using the Pitch
Configuration Chart.
a Launch the Tool Box, and click Chart Print
on the Diagnosis tab.
b Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
c Compare the pitch of the color spots on your
output with that on the Pitch Configuration
Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the
action
corresponding
to the location
of the problem:
• PHD unit - 2
• Fuser -
Contact Dell
and replace
the fuser.
• Main unit of
the printer -
Contact Dell.
Contact Dell.
2 Replace the PHD unit if you have a spare unit.
a Replace the PHD unit. See "Replacing the
Print Head Device (PHD) Unit" and
"Installing a PHD Unit."
b After you replace the PHD unit, click Chart
Print on the Diagnosis tab.
c Click the Pitch Configuration Chart button.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is
complete. Contact Dell.