Copy problem, Fax problems, Copy problem fax problems – Dell 2155cn/cdn Color Laser Printer User Manual

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Troubleshooting Guide

FILE LOCATION: C:\Users\fxstdpc-

admin\Desktop\0630_UG??\Mioga_AIO_UG_FM\Mioga_AIO_UG_FM\section31.fm

D E L L C O N F I D E N T I A L – P R E L I M I N A RY 9 / 1 3 / 1 0 - F O R P R O O F O N LY

Copy Problem

Fax Problems

5 Replace the toner cartridge (M). See "Replacing

the Toner Cartridges."

The task is
complete. (The
toner cartridge
(M) you are
using has been
damaged.
Replace it with
a new one.)

Go to action 6.

6 Replace the toner cartridge (C). See "Replacing

the Toner Cartridges."

The task is
complete. (The
toner cartridge
(C) you are
using has been
damaged.
Replace it with
a new one.)

Contact Dell.

Problem

Action

A document loaded in the
ADF cannot be copied.

Ensure that the ADF cover is firmly closed.

Ensure that the release lever is properly positioned.

Problem

Action

The printer is not working,
there is no display and the
buttons are not working.

Unplug the power cord and plug it in again.

Ensure that there is power to the electrical receptacle.

No dial tone sounds.

Check that the phone line is connected properly. See
"Connecting the Telephone Line."

Check that the phone socket in the wall is working by
plugging in another phone.

Diagnose the FAX connection. See "Diagnosing the Fax
Connection."

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