Storage array support data – Dell POWERVAULT MD3600F User Manual

Page 274

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Troubleshooting: Your Storage Array Software

NOTE:

MDSM may take a few minutes to update a status change to Unresponsive

or from Unresponsive. A status change from or to Unresponsive depends on the

network link to the storage array. All other status change updates faster.

Storage Array Support Data

You can gather various types of inventory, status, and performance data that

can help troubleshoot any problem with the storage array. All the files are

compressed into a single archive in a zipped-file format. You can forward the

archive file to your Technical Support representative for troubleshooting and

further analysis.
To generate the support data report:

1 In the AMW, perform one of these actions:

• Select

AdvancedTroubleshootingSupport DataCollect.

• Select the Support tab, and click Gather Support Information.
The

Collect All Support Data window is displayed.

Adding a Storage

Array

The Contacting Storage Array icon is shown in

the Tree view and Table view until the current

status of each managed storage array is known.
The Contacting Storage Array icon is shown in

the EMW Status Bar and the AMW Status Bar

and the tooltip shows Contacting Storage arrays.
As each storage array is contacted, its current status

is obtained and shown in the Tree view and Table

view. The applicable statuses are the Optimal,

Needs Attention, Fixing, or Unresponsive.

Adding a Storage

Array OK

No problems were encountered while adding the

storage array.
MDSM software continues to check for any

status change events.

Adding a Storage

Array Error

Displayed only when an error occurs.

Table 19-3. Additional Status Icons

Status Icon

Description

book.book Page 274 Tuesday, June 18, 2013 3:03 PM

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