Capturing the state information – Dell POWERVAULT MD3600F User Manual

Page 288

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Troubleshooting: Your Storage Array Software

To locate the expansion enclosure:

1 Select the Physical tab.
2 Select a physical disk in the expansion enclosure that you want to locate.
3 Select Physical Disk Blink Expansion Enclosure.

The LED or LEDs on the expansion enclosure or physical disks come on.

4 When you have located the expansion enclosure, click OK.

The LEDs stop blinking. (If you have an expansion enclosure with a blue

LED, the LED goes off). If any other blink operations (Blink Storage Array,

Blink Disk Group, Blink Physical Disk Ports, Blink Expansion Enclosure, or

Blink Physical Disk) are currently being invoked from another storage

management station, these LEDs also stop blinking.

5 In the rare case that the LEDs on the expansion enclosure do not stop

blinking, from the Array Management Window, select

Storage Array

Blink Stop All Indications.
If the LEDs successfully stop blinking, a confirmation message is

displayed.

6 Click OK.

Capturing the State Information

Use the Troubleshooting Capture State Information option to capture

information about the current state of your storage array and save the

captured information to a text file. You can then send the captured

information to your Technical Support representative for analysis.
Potential to cause an unresponsive storage array – The State Capture option

can cause a storage array to become unresponsive to both the host and the

storage management station. Use this option only under the guidance of your

Technical Support representative.

1 From the AMW, select Advanced Troubleshooting Capture

State Information.

2 Read the information in the Confirm State Capture dialog, and type yes

to continue.

3 In the Specify filename text box, enter a name for the file to be saved, or

browse to a previously saved file if you want to overwrite an existing file.

book.book Page 288 Tuesday, June 18, 2013 3:03 PM

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