Scan was not successful, Check the cable connections, An error may have occurred in the program – Dell 3333/3335dn Mono Laser Printer User Manual
Page 272: Scanning takes too long or freezes the computer, The scan resolution may be set too high, Poor scanned image quality, Check the display for error messages, The scanner glass may be dirty, Adjust the scan resolution, Check the quality of the original document
Scan was not successful
These are possible solutions. Try one or more of the following:
C
HECK
THE
CABLE
CONNECTIONS
Make sure the network or USB cable is securely connected to the computer and the printer.
A
N
ERROR
MAY
HAVE
OCCURRED
IN
THE
PROGRAM
Turn off and then restart the computer.
Scanning takes too long or freezes the computer
These are possible solutions. Try one or more of the following:
O
THER
SOFTWARE
PROGRAMS
MAY
BE
INTERFERING
WITH
SCANNING
Close all programs not being used.
T
HE
SCAN
RESOLUTION
MAY
BE
SET
TOO
HIGH
Select a lower scan resolution.
Poor scanned image quality
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
T
HE
SCANNER
GLASS
MAY
BE
DIRTY
Clean the scanner glass with a clean, lint
‑free cloth dampened with water. For more information, see “Cleaning the
A
DJUST
THE
SCAN
RESOLUTION
Increase the resolution of the scan for a higher quality output.
C
HECK
THE
QUALITY
OF
THE
ORIGINAL
DOCUMENT
Make sure the quality of the original document is satisfactory.
C
HECK
THE
DOCUMENT
PLACEMENT
Make sure the document or photo is loaded facedown on the scanner glass in the upper left corner.
Troubleshooting
272