Dell Precision 330 - Manual (Page 180)

180 Getting Help
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AutoTech Service
Dell’s automated technical support service—AutoTech—provides recorded
answers to the questions most frequently asked by Dell customers.
When you call AutoTech, you use your touch-tone telephone to select the
subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can
also access this service through the technical support service. For the
telephone number to call, see "
Dell Contact Numbers ."
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four
hours a day, seven days a week, you can call the Dell TechFax line toll-free
for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The
technical information you request is sent within minutes to the fax number
you designate. For the TechFax telephone number to call, see "
Dell Contact
Numbers ."
Automated Order-Status System
You can call this automated service to check on the status of any Dell
products that you have ordered. A recording prompts you for the
information needed to locate and report on your order. For the telephone
number to call, see "
Dell Contact Numbers ."
Technical Support Service
Dell’s industry-leading hardware technical-support service is available 24
hours a day, seven days a week, to answer your questions about Dell
hardware.
Our technical support staff pride themselves on their track record: more
than 90 percent of all problems and questions are taken care of in just one
toll-free call, usually in less than 10 minutes. When you call, our experts can
refer to records kept on your Dell system to better understand your
particular question. Our technical support staff use computer-based
diagnostics to provide fast, accurate answers to questions.