Unsupported upgrades, Precautions and preliminary tasks before upgrading, Upgrade notes for user accounts – Kofax Front-Office Server 3.0 User Manual
Kofax Front-Office Server Installation Guide
Upgrades and migrations of the following configurations are not supported:
Versions before 2.0 directly to 2.7.
Versions 2.0 or 2.5 with the embedded database to Kofax Front-Office Server 2.7 with a
Microsoft SQL Server or Oracle database.
Versions 2.0 or 2.5 with WebLogic and an Oracle database to Kofax Front-Office Server 2.7
with Microsoft SQL Server.
Any configuration of Kofax Front-Office Server 2.7 to a different database.
Precautions and Preliminary Tasks Before Upgrading
Upgrade Notes for User Accounts
User accounts and data are retained during an in-place upgrade or migration if they meet certain
User Accounts and Data That Are Retained
During an in-place upgrade or migration, the following are retained:
Internal users. If you are upgrading from version 2.0, user accounts stored in the
OpenLDAP database are moved to the Kofax Front-Office Server database. Then, the
OpenLDAP database and services are shut down and deleted.
User roles that you defined before the upgrade, along with the users who were assigned to
Users assigned to any user role in the Administration Console.
Users from a directory service (such as Active Directory), if you had logged on as shown in
before upgrading Kofax Front-Office Server.
Group shortcuts. These are updated to reflect changes to user groups.
User Accounts and Data That Are Not Retained
The following are not retained:
Users in directory services (such as external LDAP servers) other than the Active Directory
on the domain where you logged on. These connections to directory services are deleted
and need to be reconnected after the upgrade. (Refer to the Kofax Front-Office Server
Administrator's Guide for instructions.) The user’s inbox documents remain on the original
computer, and you can upload them into the Web Client.
If you did not log on as a user of a domain where the Active Directory is located, the
connection to it is also removed and needs to be reconnected after the upgrade.
Documents in inboxes. Have user release all documents before you upgrade.
Personal shortcuts. These need to be recreated by users after the upgrade.
Personal profiles. New profiles are generated as users user the new version of Kofax Front-