Juniper Systems Mesa User Guide - Manual (Page 79)

Extended warranties apply only to the Mesa, not battery packs,
media containing the Mesa programs, desktop computer
programs, user documentation, and accessories. Parts that
are excessively worn are not covered under all warranty
plans. These may include, but are not limited to, the keyboard
elastomer and switch matrix, hand straps, touchscreens, and
connector modules.
Warranty Information
Warranty information for the Mesa Rugged Notepad is located
on our website at http://www.junipersys.com/Juniper-Systems/
support/Warranty . You can evaluate and order warranty
extensions, check warranty status, and view warranty terms
and conditions.
Repairing the Mesa
CAUTION: Do not attempt to repair the Mesa yourself. This
action voids the warranty.
Information about repairs, upgrades, and evaluations is located
on our website at http://www.junipersys.com/Juniper-Systems/
support/Repairs . You can locate a repair center, submit a repair
order, check repair status, view terms and conditions, get
shipping instructions, and view lead times.
Before returning a unit, please get permission by submitting a
repair order from our website and waiting for confirmation or
by contacting a repair center directly. Be prepared to provide
the following information:
„
Product serial number (inside the battery compartment; also
found in System Information screen as described on the
following page)
„
Your name
„
Name and shipping address of company/university/agency
„
Best contact method (phone, fax, email, cell/mobile)
!
Ch 9 Warranty and Repair Information
79