Xblue Networks X-25 - Manual (Page 104)

104
Voicemail
The
X -25 system comes complete with an integrated Auto Attendant (Automated Receptionist) and voicemail
system. The system can be programmed to answer with the auto attendant, bypassing the traditional
attendant, allowing callers to dial digits and route their call to the appropriate destination. Each extensions in
the system can be assigned a mailbox so that they may receive private messages. In addition, the system can
be programmed to attach a standard “WAV” fi le, of the voicemail message, to an email so that you can listen
messages on a multimedia computer or smart telephone.
Auto Attendant
An Auto Attendant’s job is to answer incoming calls and play a prerecorded message. The system comes with
a prerecorded outgoing message but it easily be customized. Generally, an Auto Attendant will offer you a list
of choices, known as menu options, such as, “For sales press 1, for Support press 2...etc., In the
X -25 system,
this function is called “Single Digit Dialing” and is found on the “General Voicemail Page”. Each menu has fi ve
different greetings; Day (played when the system is in day mode), Night (played when the system is in night
mode), Lunch (played when the system is in lunch break mode), Holiday (played during a defi ned holiday) and
Temporary (played when the system is in temporary mode.
Menu Options
Auto attendant menu options can be as simple as a single level, where all of the options are presented on one
menu, or as complex as a multi level menu tree. Generally, a menu tree is used to guide callers to specifi c
extension users. For example, the main menu (trunk of the tree) explains your company information, then
guide the caller to a group, such as “Sales press 1”, then in the fi rst branch, you may want to narrow the group
down, such as “For Inside Sales Press 1, Outside Sales Press 2, etc. You can do this for each group, for a total
of 9 branches off of the main menu trunk.
Outgoing Messages (Greetings)
To customize the systems outgoing messages (Greetings) you will press your mailbox button and when asked
enter your mailbox password. Then press “*” and you will be prompted for the system administrative password,
which at default is six zeros (000000).
Press 1 to record your outgoing messages.
Enter the menu greeting to be rerecorded. Menu greetings are numbered from 0 through 9 and corresponds
with the Auto Attendant dial codes 450 - 459. This means if you dial 450 you will hear the greetings for menu
0, 451 you will hear the greetings for menu 1, 452 you will hear the greetings for menu 2, etc.
“Voice”