Xblue Networks X-25 - Manual (Page 36)

36
System Time and Date
When connected to the Internet the system uses Network Time Protocol (NTP) to synchronize the time and
date. In addition, the date and time can be set manually.
Time and Date in Display
The fi rst line on the LCD of the idle
X-2020 telephone shows the date and time. The time format can be
changed from the default, “USA Time 12 Hour” to “USA 24 Hour” or “European 12 and 24 Hour” format. When
using European format, the date will also change, after 1 minute, from MM/DD/YY to DD/MM/YY format.
Toll Restriction
See Call Restriction Table
Transfer
Calls that are answered by a user at one telephone may be transferred to another destination, such as a
different extension, virtual extension and UCD hunt group.
Traveling Class of Service
Also known as “Account Codes” - This allows authorized users to make calls on restricted extensions. The
systems recognizes the user after the codes is authenticated and brings their less restrictive Class of Service
to the new location. The user’s Class of Service remains active for 60 seconds after the termination of the call
before the system reinstates the original restricted Class of Service.
Trunk Group
All Trunks are automatically placed into one of four trunk groups, which are used to group trunks (PSTN or
SIP) with “Like” programming such as a local and or long distance telephone line.
Uniform Call Distribution (UCD) or Hunt Group
The system has four uniform call distribution (UCD) groups (Hunt Groups), each can support up to 16
extensions. Each UCD can be programmed as an all ring, linear or distributive ring group and if unanswered
the calls can be routed to another destination such as an automated attendant menu and greeting, directly to
an extension (physical or virtual) or directly to an extension’s mailbox.
All Ring
When set to all ring, all authenticated extensions that are programmed to ring will ring simultaneously.
Linear
When set to Linear the extensions are rung in the order that they are entered into the group. The system
checks each extension if it is idle, it will ring, if it is busy the system will check the next extension until it fi nds
an idle extension or until the overfl ow timer expires.
Distributive
When set to distributive the calls are placed into queue and the system fi nds the agent that is on-hook and
idle the longest and will ring that member fi rst.
UCD Agent Logon and Logoff
An Agent (extension) can be programmed into one or more UCD Groups. The Agent may dial a code, to
take them out of all of the UCD groups, so that they stop receiving additional UCD Calls. This is helpful when
an agent is out of the offi ce or going to Lunch. When the agent returns, they just dial a code and they will be
logged back into all of the UCD groups, in the same order that they were in before they logged out.