Dish Network Solo ViP 411 - Manual (Page 136)

Appendix
126
Residential Customer Agreement
R
ESIDENTIAL
C
USTOMER
A
GREEMENT
Thank you for choosing DISH Network®.
To view this Residential Customer Agreement in Spanish, please visit www.dishnetwork.com or call us at 1-800-894-9131 and
we will send you a copy. Para ver este acuerdo en español por favor visite www.dishnetwork.com o llame al 1-800-894-9131
y le enviaremos una copia.
DISH Network is happy to answer any questions you may have and to provide you with technical and other customer support.
You may contact us 24 hours a day, any day of the year:
Phone: 1 (800) 894-9131
Email: [email protected]
Mail: DISH NETWORK CUSTOMER SERVICE CENTER
P.O. BOX 9033
LITTLETON, CO 80160
Website: www.dishnetwork.com
For purposes of this Residential Customer Agreement (the “Agreement”) and any customer agreement(s) applicable to the
promotion(s) under which you are receiving services and/or equipment from DISH Network (each, a “Promotion Agreement”):
(i) “you” and “your” refer to you, the DISH Network subscriber; and (ii) "DISH Network", "we," "us" or “our” refer to DISH
Network L.L.C. (formerly known as EchoStar Satellite L.L.C.) or, where applicable under the particular circumstances, third
party billing agents.
“DISH Network” is a registered trademark of DISH Network L.L.C.
THIS AGREEMENT, TOGETHER WITH ANY APPLICABLE PROMOTION AGREEMENT, SETS FORTH THE TERMS AND
CONDITIONS UNDER WHICH DISH NETWORK WILL PROVIDE ITS SERVICES AND EQUIPMENT TO YOU. THIS
AGREEMENT IS EFFECTIVE UNTIL WE CHANGE OR REPLACE IT. IF YOU ARE A NEW DISH NETWORK CUSTOMER,
YOUR ACTIVATION OF A DISH NETWORK ACCOUNT AND RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT
SHALL CONSTITUTE YOUR ACCEPTANCE OF THIS AGREEMENT. IF YOU ARE AN EXISTING DISH NETWORK
CUSTOMER, WE WILL NOTIFY YOU OF ANY CHANGES TO, OR REPLACEMENT OF, THIS AGREEMENT, AND YOUR
CONTINUED RECEIPT OF DISH NETWORK SERVICES OR EQUIPMENT FOLLOWING RECEIPT OF SUCH NOTICE
SHALL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGED OR REPLACED AGREEMENT. IF YOU ARE AN
EXISTING CUSTOMER AND DO NOT WISH TO ACCEPT ANY CHANGED OR REPLACED AGREEMENT, YOU MUST
NOTIFY US IMMEDIATELY AND WE WILL, AT OUR OPTION, EITHER CANCEL YOUR SERVICE OR ALLOW YOU TO
CONTINUE TO RECEIVE YOUR SERVICES UNDER THE PREVIOUS VERSION OF THIS AGREEMENT.
1. THE DISH NETWORK SERVICE
A. Services Defined. "Services" shall mean all video, audio, data, interactive and other programming services and all other
services that are currently available from DISH Network (whether subscription, pay-per-view or otherwise) and that we may
provide to customers in the future.
B. Minimum Programming Levels. If your applicable Promotion Agreement specifies required minimum programming, you
must subscribe to such programming. Otherwise, you must subscribe to one or more of the following programming packages,
or we may charge you a Service Access Fee (as detailed in Section 2(D)): DishFAMILY, DishMÉXICO, TurboHD Bronze or a
higher version of such packages; a Chinese, Greek, Russian, Polish, Urdu, Arabic, Portuguese, or Hindi language
programming package; a combination of Locals Only and one of TV Globo/Record Package, TV Globo a la carte, Israeli
Platinum Package, Panorama Italiano, TV Japan, Polish Premium Pack, Bangla Mega Pack, Punjabi Pack, Telugu Pack,
Pinoy Mega Pack, German Language Plus Package, or RTVI/RTVI+ Package; or any of their successor packages. We may
change such minimum programming requirements at any time.
C. Programming Availability. Certain Services, including without limitation, some subscription Services, sporting events and
broadcast network Services, may be blacked out in your viewing area; if you circumvent or attempt to circumvent any of these
blackouts, you may be subject to legal action. If the location at which you are receiving Services is a wagering location, you
are not eligible to receive certain channels, including without limitation, Horse Racing Television (HRTV). You must be at least
18 years of age, or the applicable age of majority where you reside, to order or receive adult-oriented programming services.
D. Changing Your Programming Selection. Unless otherwise specified in this Agreement or any applicable Promotion
Agreement(s), you may change your programming selection at any time by notifying us. A Transaction Fee (as detailed in
Section 2(D)) may apply to such programming changes, unless you are receiving Services and/or Equipment (as defined in
Section 4(A)) pursuant to a Promotion Agreement that requires you to pay in full for all Services and/or Equipment prior to
receiving such Services and/or Equipment (a “Pre-Pay Promotion”).
E. Multi-Month Subscriptions. For multi-month subscriptions, you may downgrade your Services only when you renew. You
may not downgrade your Services during the term of a multi-month subscription.
F. Ordering Pay-Per-View. You may use your remote control and on-screen program guide to order pay-per-view Services
through your television if you DISH Network receiver is connected to a land-based telephone line and/or a broadband home
network. You may also order DISH Network pay-per-view Services by calling 1-877-DISH-PPV (3474-778) and using our
automated system, or speaking with a live operator at one of our customer service centers; in either case, a fee will apply as
detailed in Section 2(D). Pre-Pay Promotion customers may only order pay-per-view Services by calling 1-877-DISH-PPV
(3473-778).