Xilica NeuPanel Series - Manual (Page 8)

NeuPanel Series - Mini - Quick Start Guide
XILICA AUDIO DESIGN CANADA / ASIA / EUROPE
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a temporary offline interruption if the device is busy performing a firmware upgrade, re-
booting, or searching for DHCP & defaulting to its own IP address.
12. Connection Problems?
Yellow Network Connection Indicator
While in Network View if there is a Yellow network connection indicator next to the Mini device
model the device is connected/online - but Not Ready / Not Operational.

The three most common reasons for this Yellow connection indicator is the result of (1) A
non-DHCP connection where multiple Mini control devices are in use and where each device
needs a unique IP address manually assigned to it properly
(2) Where a non-DHCP
connected single Mini control device is not reverting to is default IP address and/or is holding
onto its previous address and
(3) Software/Firmware incompatibility.
Solutions – (1) See instructions on Page 8 & 9 below to Manually Assign IP Addresses to
each of the multiple Mini devices (2) Reset the Mini control device to its default IP address
prior to powering up the Mini device as recommended and described on Page 5 & 6 – “Non-
DHCP Connection” and “IP Reset Button/Reset Mini Control Network Settings” (3) Perform a
Mini device Firmware Update as described in #15 on Page 10 and … (4) As recommended,
use a DHCP enabled network connection for all devices using a router/POE switch
combination whenever you can to eliminate connection issues.

Those connection solutions resolve 99% of any Yellow indicator connection issues but to
assist further if connection issues persist - when the indicator is Yellow you can hover your
cursor over the device and there is a pop-up Tooltip message to tell you the kind of issues it
has detected.
A few message and solution examples include,
Message: Device not ready.
Solution : Wait a minute or two till the device is ready and it should then connect and the
indicator turn Green.
Solution : If the indicator remains Yellow, close the NeuConsole software and then re-open.
Or Reset the processor.
Message: Device Schematic Not ready.
Solution : The processor has already been loaded with a DSP design. Give the connection
process a minute to connect and if it does not connect close the NeuConsole
software, open it again, select Start Network View and you should now see that
the processor is connected and operational - as indicated by the Green network
connection indicator to the left of the processor device model.
Message: DSP Processing Error.
Solution : This could be a bad DSP Design schematic. You may need to reload the DSP
schematic and restart and/or restart device to reset its DSP chip.
Message: Error in Firmware Upgrade.
Solution : It will print out an error code when you hover your cursor over the device in
Network View (Do Firmware Upgrade again).
13. Manual Assignment of Static IP Addresses to Multiple Devices – No DHCP:
Each Mini device indirectly connected to the PC via a network switch.
Unique, manually assigned/static IP addresses are assigned to each Mini device prior to being
installed.
Make sure your computer is set to “Obtain IP Address Automatically”.