American Time Wireless Remote Transmitter - Manual (Page 28)

© American Time
28
Wireless Remote Transmitter Installation Manual
Glossary
Appendix
Tr
oubleshooting
Clock
Installation
Transmitter and System Setup
Intr
oduction
Troubleshooting Remote
Transmitter Connect
If you have trouble connecting to the Remote Transmitter Connect software, follow these troubleshooting steps:
1. Check the Ethernet cable connection to the SiteSync IQ Remote Transmitter. Make sure the patch cable is securely
connected to the Ethernet RJ-45 port and that it is not damaged. Have the cable tested or connect a computer or
another Ethernet device to this cable to confirm proper connection. The Green LINK/ACT LED on the front of the
Remote Transmitter should be flashing when a connection is established.
2. If the Remote Transmitter is configured in DHCP mode and you are not able to connect to Remote Transmitter
Connect, ensure that the device is on a network that will serve DHCP addresses. If no DHCP server is present or fails
to receive an address, the Remote Transmitter will default to 192.168.10.10. Try connecting to the Remote Transmitter
by typing in its IP address in the address field of the browser in this format: http://xxx.xxx.xxx.xxx/ or Host Name:
http://sqrtxxxxxx/ and click Enter. n Note: The connecting computers IP address must be on the same subnet.
Example 1 - IP address
Example 2 - Host Name
3. If the Remote Transmitter is configured with a Static IP address and you are not able to connect to Remote Transmitter
Connect, ensure that the Remote Transmitter has a unique Static IP address. Try connecting to the Remote Transmitter by
typing in its IP address in the address field of the browser in this format: http://xxx.xxx.xxx.xxx/ and click Enter.
n
Note 1: The connecting computers IP address must be on the same subnet.
n Note 2: If you can't connect to the Remote Transmitter on your network. Directly connect an Ethernet patch cable from the
Remote Transmitter to a computer that has an IP address set to 192.168.10.11. See your Network Administrator if you do not
know how to do this.
Example:
4. Confirm another device or computer on the network is not using the same Static IP address. The Network Administrator
should be able to resolve any conflicts.
5. Ping the IP address of the unit from another computer to see if it is responding. Check with your Network Administrator if you
do not know how to do this.
If the problem cannot be resolved after following these steps, please call Technical Support at American Time at 800-328-8996.