4 service, 6 removal and return instructions, Service – Bronkhorst IQ+FLOW (from 01-07-2013) User Manual
Page 30: Removal and return instructions, 6removal and return instructions
Bronkhorst High-Tech B.V.
IQ+FLOW
9.17.045
30
5.4
Service
For current information on Bronkhorst High-Tech B.V. and service addresses please visit our website:
Do you have any questions about our products? Our Sales Department will gladly assist you selecting the right product for your
application. Contact sales by e-mail:
For after-sales questions, our Customer Service Department is available with help and guidance.
To contact CSD by e-mail:
No matter the time zone, our experts within the Support Group are available to answer your request immediately or ensure
appropriate further action. Our experts can be reached at:
+31 573 45 88 39
Bronkhorst High-Tech B.V.
Nijverheidsstraat 1A
NL-7261 AK Ruurlo
The Netherlands
6
Removal and return instructions
Instrument handlings:
Purge gas lines
When toxic or dangerous fluids have been used, the customer should pre-clean the instrument
Remove instrument from line
The instrument must be at ambient temperature before packaging
Insert the instrument into a plastic bag and seal the bag
Place the bag in a appropriate shipping container
Add documentation:
Reason of return
Failure symptoms
Contaminated condition
Declaration on Contamination form: 9.17.032
When returning material, always describe the problem and if possible the work to be done, in a covering letter.
It is absolutely required to notify the factory if toxic or dangerous fluids have been metered with the instrument!
This to enable the factory to take sufficient precautionary measures to safeguard the staff in their repair department. Take proper
care of packing, if possible use the original packing box.
Contaminated instruments must be dispatched with a completely filled in 'declaration on contamination form'. Contaminated
instruments without this declaration will not be accepted.
Important:
Clearly note, on top of the package, the customer clearance number of Bronkhorst High-Tech B.V., namely:
NL801989978B01
If applicable, otherwise contact your distributor for local arrangements.
i
www
The declaration on contamination form is available at the Bronkhorst download site: