Responding to messages, Responding to messages -17, Ab c – TA Triumph-Adler P-C3060 MFP User Manual
Page 336
10-17
Troubleshooting > Troubleshooting
Responding to Messages
If the message display or the computer displays any of these messages, follow the corresponding procedure.
A
B
C
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page 5-5)
Message
Checkpoints
Corrective Actions
Reference
Page
Account error.
―
Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select [OK].
—
Add toner.
[C][M][Y]
Job is canceled.
B&W mode enabled.
―
Replace the toner container to our
specified toner container. If not,
select [OK] to cancel the job. The
device prints in black and white for a
while.
Message
Checkpoints
Corrective Actions
Reference
Page
Box is not found.
Job is canceled.
―
The specified box cannot be found.
Job is canceled. Select [OK].
—
Box limit exceeded. Job
is canceled.
*1
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Is [OK] displayed on the screen?
The specified box is full, and no
further storage is available; Job is
canceled. Select [OK] . Try to
perform the job again after printing
or deleting data from the box.
—
Message
Checkpoints
Corrective Actions
Reference
Page
Cannot connect to
Authentication Server
Check the connection
with the server.
—
Check the connection status with
the server.
—
Cannot connect to
Authentication Server
Check the domain name.
—
Check the domain name.
Cannot connect to
Authentication Server
Check the host name.
—
Check the host name.