PLANET ICA-2200 - Manual (Page 93)

User’s Manual of ICA-2200
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external network. Refer to your router's manual for details.
• Access the Network Camera from the Internet with the global
IP address of the router and port number of Network Camera.
• Some routers reject the global IP address to access the
Network Camera on the same LAN. Access with the private IP
address and correct port number of Network Camera.
• When you use DDNS, you need to set Default Gateway and
DNS server address.
• If it’s not working after above procedure, reset Network
Camera to default setting and installed it again.
• If the problem is not solved, the Network Camera might be
faulty. Contact your dealer for further help.
Image or video does not
appear in the main page. • The first time the PC connects to Network Camera, a pop-up
Security Warning window
will appear to download ActiveX
Controls. When using Windows XP, or Vista, log on with an
appropriate account that is authorized to install applications.
• Network congestion may prevent the Image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
Check the device’s
ActiveX is installed on
your computer Go to C:\Windows\Downloaded Program Files and check to
see if there is an entry for the file “IPCamera Control”. The
status column should show “Installed”. If the file is not listed,
make sure your Security Settings in Internet Explorer are
configured properly and then try reloading the device’s home
page. Most likely, the ActiveX control did not download and
install correctly. Check your Internet Explorer security settings
and then close and restart Internet Explorer. Try to browse
and log in again.
Internet Explorer
displays the following
message: “Your current
security settings prohibit
downloading ActiveX
controls”. Setup the IE security settings or configure the individual
settings to allow downloading and scripting of ActiveX
controls.
The device work locally • Might be caused from the firewall protection. Check the