PLANET ICA-8200 - Manual (Page 64)

2 Mega-pixel PoE / Wireless Fish-Eye IP Camera
ICA-8200/ICA-W8200
64
z Packet Filtering of the router may prohibit access from an
external network. Refer to your router's manual for details.
z Access the network camera from the Internet with the global IP
address of the router and port number of network camera.
z Some routers reject the global IP address to access the network
camera on the same LAN. Access with the private IP address
and correct port number of network camera.
z When you use DDNS, you need to set Default Gateway and DNS
server address.
z If it’s not working after the above procedure, reset network
camera to default setting and install it again.
Image or video does not appear on
the main page. z When the PC connects to Internet camera for the first time, a
pop-up Security Warning window will appear requiring to
download ActiveX Controls. When using Windows XP or Vista,
log on with an appropriate account that is authorized to install
applications.
z Network congestion may prevent the image screen from
appearing quickly. You may choose lower resolution to reduce
the required bandwidth.
How to check whether the device’s
ActiveX is installed on your
computer Go to C:\Windows\Downloaded Program Files and check to see if
there is an entry for the file “PControl”. The status column should
show “Installed”. If the file is not listed, make sure your Security
Settings in Internet Explorer are configured properly and then try
reloading the device’s home page. Most likely, the ActiveX control
did not download and install correctly. Check your Internet Explorer
security settings and then close and restart Internet Explorer. Try to
browse and log in again.
Internet Explorer displays the
following message: “Your current
security settings prohibit
downloading ActiveX controls”.
Set up the IE security settings or configure the individual settings to
allow downloading and scripting of ActiveX controls.
The device works locally but not
externally.
z
Might be caused from the firewall protection. Check the Internet
firewall with your system or network administrator. The firewall
may need to have some settings changed in order for the device
to be accessible outside your LAN.
z Make sure that the device isn’t conflicting with any other Web
server running on your LAN.
z Check the configuration of the router settings to allow the device
to be accessed outside your local LAN.
z Check the bandwidth of Internet connection. If the Internet
bandwidth is lower than target bit rate, the video streaming will
not work correctly.
Image Transfer on e-mail or FTP
does not work. z Default Gateway and DNS server address should be set up
correctly.
z If FTP does not work properly, ask your ISP or network
administrator about the transferring mode of FTP server.