PLANET ICA-HM220W - Manual (Page 85)

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should use lower frame rate / resolution.
D.) Adjust the antenna if you’re using wireless connection. The
antenna should be perpendicular to the ground to get best
reception, and the distance between IP camera and computer /
wireless access point should not be too far.
E.) Try to adjust ‘MTU’ setting if you’re using PPPoE to connect to
Internet. Ask your ISP or network administrator for detailed
instruction.
IP camera is not
responding
A.) Is the network cable or wireless connection disconnected? Please
check it.
B.) Unplug the power adapter from wall socket and plug it in again
after 10 seconds, then try to connect to the IP camera again.
C.) If IP camera is correctly powered (‘Power’ LED is on), but you still
can not connect to the camera when you’re sure that IP address is
correct, please contact dealer of purchase for help).
Image is fuzzy
A.) Adjust the focus ring on the camera until the image becomes
clear.
B.) Use a soft cloth to clean the lens on the camera. You can use
cloth with water, but DO NOT use alcohol or other chemical
solution.
C.) Try to adjust brightness setting.
D.) If there’s any light at the place where IP camera is located, switch
it on and see if image looks better.
I set the IP camera to
send image by Email or
FTP, but nothing is
received
A.) If the image is send by Email, please make sure it’s not blocked by
any anti-spam mechanism.
B.) Please make sure you have enough permission for FTP uploading
(You can try this by clicking ‘Upload a test file’ button).
C.) Make sure the user name and / or password of SMTP server is
correct, if your SMTP server requires authentication (You can try
this by click ‘Send a test Email’ button).