Steinberg UR24C 2x4 USB Gen 3.1 Audio Interface - Manual (Page 31)

Troubleshooting
UR24C Operation Manual 31
Troubleshooting
The power indicator is off
Is the [POWER SOURCE] switch set properly?
The power indicator does not light when power is not supplied to the device.
Move the [POWER SOURCE] switch to the [5V DC] port side when using AC
adapter or move the switch to [USB 3.0] jack side for bus-powered supply
(computer only).
The power indicator
flashes continuously
Is there a problem with power supply?
The indicator flashes continuously If the power supply is insufficient. Move the
[POWER SOURCE] switch to [5V DC] port side and use the USB power adaptor
or USB mobile battery for the power supply.
Confirm that a proper USB cable is being used.
• Make sure to use the included USB cable.
• For a connecting the device to the USB Type-C port of a computer, use a
commercially available USB 3.1 Type -C to Type-C cable.
The USB indicator flashes
continuously
Has TOOLS for UR-C been installed properly? (Computer only)
The indicator flashes continuously when the computer or an iOS/iPadOS device
does not recognize the device. Refer to the Startup Guide instructions to
complete the TOOLS for UR-C installation.
No Sound Has TOOLS for UR-C been installed properly? (Computer only)
The indicator flashes continuously when the computer or an iOS/iPadOS device
does not recognize the device. Refer to the Startup Guide instructions to
complete the TOOLS for UR-C installation.
Confirm that a proper USB cable is being used.
Make sure to use the included USB cable.
Are the volume controls of the device set to appropriate levels?
Confirm the levels of the [OUTPUT] knob and [PHONES] knob.
Are the microphones and monitor speakers connected to the
device properly?
Refer to the section “Connection Examples” (pages 23 , 27 ) to confirm the
connection.
Are the audio driver settings on DAW software set properly?
Refer to the section “Configuring the Audio Driver Settings on DAW Software”
(
page 24 ) to set it.
Is the [ASIO Driver] setting on the Cubase series program set
properly?
From the Cubase series menu, open the [Studio]  [Studio Setup]  [VST Audio
System], then confirm that the [Yamaha Steinberg USB ASIO] (Windows) or
[Steinberg UR24C] or [Steinberg UR24C (High Precision)] (Mac) is selected on
the [ASIO Driver].
Was the power of the device turned on before starting the DAW
software?
Before starting the DAW software, connect the device to a computer and turn on
the power of the device.
Is the input/output routing set properly?
Refer to the section “Recording/Playback” ( page 25 ) to check the input/output
routing in the DAW.