No sound, Unusual sound – Steinberg UR24C 2x4 USB Gen 3.1 Audio Interface User Manual
Page 32
Troubleshooting
UR24C Operation Manual
32
For the latest support information, refer to the Steinberg website below.
No Sound
Is the monitor speaker switch turned on?
Confirm that the monitor speaker switch is turned on.
Is the monitor mode setting appropriate?
Refer to “Monitor Mode” (
), and check the monitor mode, slide switch
and the MIX knob setting. Depending on the settings, there may be no sound
from the headphones or only the left or right sound is heard.
Is the buffer size set too low?
Increase the buffer size compared to the current settings; refer to the section
“Yamaha Steinberg USB Driver” (
) for instructions.
Is the error message “Audio Format is Unmixable” shown? (Mac
only)
The error message “Audio Format is Unmixable” is shown in the Yamaha
Steinberg USB control panel. Click [Revert to Mixable] to resolve the error.
Unusual sound
(noise, interruption, or distortion)
Does your computer satisfy the system requirements?
Confirm the system requirements. For the latest information, see the Steinberg
website below.
Is the USB Mode set properly?
Depending on the USB host controller in your computer, audio dropout might
occur when SuperSpeed (USB 3.1 Gen1) mode is used. In such a case, please
try switching to High-Speed (USB 2.0) mode in the Yamaha Steinberg USB
Driver Control Panel.
Are you recording or playing long continuous sections of audio?
The audio data processing capabilities of your computer will depend on a
number of factors including CPU speed and access to external devices. Reduce
the audio tracks and check the sound again.
Are the microphones properly connected to the device?
Connect a microphone with an XLR plug to the device. If you use a phone plug,
the volume may be insufficient.
Is the Loopback function set properly?
Set Enable Loopback to off when not using the Loopback function. For
instructions, refer to the section “Settings Window” (
).
Is the error message “Audio Format is Unmixable” shown? (Mac
only)
The error message “Audio Format is Unmixable” is shown in the Yamaha
Steinberg USB control panel. Click [Revert to Mixable] to resolve the error.