M-S Cash Drawer A794 - Manual (Page 23)

Chapter 2: Using the Printer A794 Owner’s Guide
December 1999 18
Troubleshooting the Printer
The printer is simple and generally trouble-free, but from time to time minor problems
may occur. Follow these procedures to determine the cause and resolution of any
problems the printer may be having. If the procedures in this section do not correct the
problem, contact a service representative.
For more information about See this section
Detailed and technical troubleshooting “Service Level Troubleshooting”
in the A794 Service Guide
Printer Tone and Green LED
Problem Possible Causes What to Do Where to Go
Green LED, quick
continuous flashing. Paper out.
Cover off.
Knife unable to home. Put in a new paper roll.
Put the cover on.
Contact your authorized
service representative. A794 Owner’s Guide
Contact your authorized
service representative.
Green LED, slow
continuous flashing. Paper is low
(if Paper Low Sensor is
installed).
Other problems may be
indicated. Put in a new paper roll.
Contact your authorized
service representative.
A794 Owner’s Guide
Printer beeps (two-
tone—low frequency,
high frequency). Printer has been turned
on and is ready to
operate. No action is required.
Printer beeps and flashes
green LED in various
combinations. These all indicate serious
problems. Contact your authorized
service representative.