M-S Cash Drawer A794 - Manual (Page 24)

A794 Owner’s Guide Chapter 2: Using the Printer
December 1999 19
Printing Problems
Problem Possible Causes What to Do Where to Go
Colored stripe on the
receipt. Paper is low. Change the paper. A794 Owner’s Guide
Receipt does not come
out all the way. Paper is jammed. Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Printer starts to print,
but stops while the
receipt is being printed. Paper is jammed. Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Receipt is not cut. Paper is jammed.
The printer is not
configured for a knife.
Open the receipt cover,
inspect the knife, and
clear any jammed paper.
Contact your authorized
service representative.
Print is light or spotty. Paper roll loaded
incorrectly.
Thermal printhead is
dirty.
Variations in paper.
Check that the paper is
loaded properly.
Use recommended
thermal receipt paper.
Increase print density in
“Set Hardware Options”
of printer Configuration
Menu to 110% or 120%
as needed.
A794 Owner’s Guide
A794 Owner’s Guide
A794 Owner’s Guide
USE CAUTION when
changing this setting
.
Vertical column of print
is missing. This indicates a serious
problem with the printer
electronics. Contact your authorized
service representative.
One side of receipt is
missing. This indicates a serious
problem with the printer
electronics. Contact your authorized
service representative.
Printer Does Not Function
Problem Possible Causes What to Do Where to Go
Printer does not function
when turned on. Printer not plugged in. Check that printer cables
are properly connected on
both ends.
Check that the host or
power supply is getting
power.
A794 Setup Guide
A794 Setup Guide
Receipt cover not fully
closed. Close and latch the
receipt cover.