SnapGear 2.0.1 - Manual (Page 172)

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Technical Support
The System menu contains an option detailing support information for your CyberGuard
SG appliance.
This page provides basic troubleshooting tips, contact details for CyberGuard SG
technical support, and links to the CyberGuard SG Knowledge Base
(
http://www.cyberguard.com/snapgear/knowledgebase.html ) as shown in the following
figure:
Figure 10-4
The Technical Support Report page is an invaluable resource for the CyberGuard SG
technical support team to analyze problems with your CyberGuard SG appliance. The
information on this page gives the support team important information about any
problems you may be experiencing.
Note
If you experience a fault with your CyberGuard SG appliance and have to contact the
CyberGuard SG technical support team, ensure you include the Technical Support
Report with your support request.
The Technical Support Report should be generated when the issue is occurring on each
of the appliances involved, and attached in plain text format.