Socket Mobile Digital Phone Card for Data-Capable Mobile Phone - Manual (Page 56)

54 | APPENDIX C: TROUBLESHOOTING
Appendix C Troubleshooting
SYMPTOM:
• My computer does not recognize my phone
and/or AT commands
• I cannot place a call.
POSSIBLE REASONS SOLUTION
Your phone is not turned on. Power ON your phone.
Your phone is not communicating
properly with your computer. Power your phone OFF, then ON
again.
The cable between your phone and
the DPC is not connected correctly. Make sure you are using the
correct data cable and all
connectors are securely fastened.
Other software is using the COM
port. Deactivate the software that is
using the COM port. ActiveSync
usually uses the COM port.
You have multiple modems set up
on your computer, and your
software is configured for a modem
other than the mobile phone. Configure your communications
software for a DPC connection.
Select your mobile phone as the
modem.
The COM port is disabled. Consult your computer’s user
guide for help managing COM
ports.
Your data cable or PC Card
adapter are damaged. Check the pins (metal contacts) on
either end of the cable and/or
adapter. If any appear bent or
unaligned, you may need them
replaced.
There is a conflict with COM ports
and IRQs. Consult your computer’s user
guide for help managing COM
ports.
Your computer is waiting for the
dial tone. Make sure that the Wait for dial
tone box is unchecked. Refer to the
chapter for your computer type to
modify your connection’s settings.