Symptom, I cannot receive data calls, The data is transmitting slowly – Socket Mobile Digital Phone Card for Data-Capable Mobile Phone User Manual
Page 60: I cannot access my email and/or use my web browser
58 | APPENDIX C: TROUBLESHOOTING
SYMPTOM:
• I cannot receive data calls.
POSSIBLE REASONS
SOLUTION
The phone is not set up to receive
data calls.
Follow the instructions that came
with your phone to set up the
phone to receive data calls. You
can usually access this feature from
the phone's menu.
Your communications software is
not answering in time.
Set your communications software
to answer after fewer rings,
preferably 0. Consult the software's
user manual for instructions.
SYMPTOM:
• The data is transmitting slowly.
POSSIBLE REASONS
SOLUTION
CDMA networks have a maximum
connection speed of 14,400 bps.
GSM networks have a maximum
connection speed of 9,600 bps.
Visit Socket’s web site at
www.DigitalPhoneCard.com for
suggestions on how to use your
system more efficiently.
Dial-in or web servers have heavy
traffic.
Connect at a different time, when
your network or ISP is less busy.
SYMPTOM:
• I cannot access my email and/or use my web
browser.
POSSIBLE REASONS
SOLUTION
You are not connected to your
corporate network or Internet
Service Provider.
Connect again.
Your dial-up networking settings
are incorrect.
Check that your dial-up networking
settings match those provided by
your office network support or ISP.
Your user name(s) and/or
password(s) are incorrect.
Check that you have entered the
proper user name and password for
your various services, including
email accounts and proxy servers.