Socket Mobile Digital Phone Card for Data-Capable Mobile Phone - Manual (Page 58)

56 | APPENDIX C: TROUBLESHOOTING
SYMPTOM:
• I get a NETWORK NOT RESPONDING
message on my mobile phone.
POSSIBLE REASONS SOLUTION
Your need to update your mobile
account. Call your mobile service provider.
SYMPTOM:
• My computer dials but cannot connect.
POSSIBLE REASONS SOLUTION
You have multiple modems set up
on your computer, and the software
is configured for a modem other
than the mobile phone. Configure your communications
software for a DPC connection.
Select your mobile phone as the
modem.
You are dialing the wrong number. Check the number, including the
area code. Contact your Internet
Service Provider or corporate
network support to verify the
number.
The number you are dialing is long
distance. Check the area code of the number
you are dialing. You may need to
add a 1 before the number for long
distance calls.
You are using a dialing prefix —
such as a 9 — before the phone
number. Remove any dialing prefixes from
the phone number.
The modem you are calling is out
of service. Contact your Internet Service
Provider or corporate network
support to verify the status of their
server and modems.
Your phone signal is weak. Raise the phone antenna. On your
phone display, there should be an
icon to indicate digital coverage. If
you are outside the coverage area,
change locations and call again.
Your user name and/or password is
incorrect. Check that you have entered the
proper user name and password.
You have entered the wrong
domain name. Check that you have entered the
proper domain name.