Socket Mobile Digital Phone Card for Data-Capable Mobile Phone - Manual (Page 57)

APPENDIX C: TROUBLESHOOTING | 55
SYMPTOM:
• My call fails immediately
OR
• I get CALL FAILED on my mobile phone.
POSSIBLE REASONS SOLUTION
The phone battery has died. Charge or replace the battery.
Temporary network problems. Try the call again. CALL FAILED
usually disappears after a second
try. If you still get CALL FAILED,
power your phone OFF, then ON
again. If this doesn't resolve the
problem, your mobile wireless
service may be down.
Your service provider won’t accept
low bandwidth connections. Contact your service provider.
SYMPTOM:
• I get disconnected in mid-session.
POSSIBLE REASONS SOLUTION
The mobile signal has faded, or
you have traveled outside the
mobile coverage area. Raise the phone antenna. On your
phone display, there should be an
icon to indicate digital coverage. If
you have left the coverage area,
return to it and call again.
Your phone battery has run out of
power. Replace or recharge the battery.
The data cable between your
mobile phone and your computer is
loose or has become disconnected. Make sure the data cable is
securely fastened.
The other modem (your corporate
network or Internet Service
Provider) has hung up. Your corporate network or Internet
Service Provider may terminate
your call for many reasons. Place
the call again. If the problem
persists, contact your corporate
network support or Internet Service
Provider.
Your call was dropped. Try the call again.
You were automatically
disconnected due to inactivity. Some software will terminate a call
after a period of inactivity. Check
your software for controls on
automatic disconnect.