Appendix e technical support – Socket Mobile Digital Phone Card for Data-Capable Mobile Phone User Manual
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APPENDIX E: TECHNICAL SUPPORT | 61
Appendix E Technical Support
If you have technical problems with the Digital Phone Card, please refer to
Appendix C, “Troubleshooting.” You can also visit Socket’s online forum
for users to discuss technical support issues with each other at:
If problems persist, feel free to contact Socket’s technical support
department for help, prepared with the following information:
• The part number (including revision level) and serial number of your
DPC. See the diagram below.
• The manufacturer, model number, and operating system version of your
mobile computer
• The manufacturer, model number and carrier of your mobile phone
• If applicable, the version of Windows on your host PC
• What you did to try to correct the problem
To reach Socket’s technical support department:
• Visit
• Email [email protected]
• Phone 510-744-2720
• Fax 510-744-2727
Please refrain from disassembling the Digital Phone Card. Disassembly will
void the product warranty.