Lifescan SureStep Pro - Manual (Page 91)

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If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Error Messages
ERROR
POSSIBLE
CAUSE
SOLUTION
Error 1
Sample
Application The bedside unit
detected a problem
with the color of
the test strip. 1.Repeat test with new test
strip and:
• Apply blood to pink test
square only.
• Make sure confirmation
dot turns completely blue.
• Insert test strip within
2 min of applying blood.
2. Check that sample hemat-
ocrit is within range: adult
25–60%, neonatal 25–65%.
3.If you continue to get any
error message, obtain a
laboratory result, and
• Compare color of test
strip confirmation dot to
Color Chart on test strip
bottle to see if glucose
level is very high or very
low.
• Take appropriate steps
to monitor patient and
provide medical care while
awaiting laboratory result.
4.Clean bedside unit and
repeat test with new test
strip.
5.Contact LifeScan for help.
BU.book Page 79 Monday, October 28, 2002 11:14 PM