Lifescan SureStep Pro - Manual (Page 92)

Troubleshooting
80
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Error 2
Test Strip The bedside unit
detected a problem
with the test strip. 1.Repeat test with new test
strip and:
• Check test strip expira-
tion date. Do not use
expired test strips or test
strips beyond discard date.
• Apply sample to pink
test square only.
• Make sure confirmation
dot turns completely blue.
• Wait approximately
1 min but not more than
2 min after applying sam-
ple before inserting test
strip.
• Do not alter test strips.
2.If you continue to get any
error message, obtain a
laboratory result, and
• Compare color of test
strip confirmation dot to
Color Chart on test strip
bottle to see if glucose
level is very high or very
low.
• Take appropriate steps
to monitor patient and
provide medical care while
awaiting laboratory result.
3.Clean bedside unit and
repeat test with new test
strip.
4.Contact LifeScan for help.
ERROR
POSSIBLE
CAUSE
SOLUTION
BU.book Page 80 Monday, October 28, 2002 11:14 PM