Lifescan SureStep Pro - Manual (Page 99)

87
If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Data
Memory Low Less than 100 test
records can be
generated. Transfer data to free memory
space.
Data Transfer
Error Bedside unit/
workstation
communication
error. Retry data transfer.
Enter
Narrower
Range(s) or
Min<Max High, low, or
normal control
range error.
Min>Max. Check ranges. Make sure min
value is less than max.
Insert Strip
appears after
you insert test
strip. Test strip not fully
inserted into test
strip holder. Remove test strip. When
“Insert Strip” appears, firmly
insert test strip until it stops.
Internal
Communica-
tion Error Faulty internal
communications. Retry operation. If problem
persists, do not use bedside
unit. Contact LifeScan.
Internal Error
Power Down System Error. Turn off bedside unit.
Contact LifeScan.
Invalid
Configuration Conflicting option
set, or
configuration
corrupted. Contact system
administrator to review
configuration settings.
Transfer data.
Invalid
Control
Value Value
>500 mg/dL was
entered. Re-enter correct control
value.
Invalid CTL
Code Expiration date not
correct, or CTL code
format invalid. Check CTL code on control
solution vial and re-enter it.
Invalid
Expiration
Date Invalid month or
year. Or, date
entered already
expired. Check expiration date and
re-enter it.
MESSAGE
POSSIBLE
CAUSE
SOLUTION
BU.book Page 87 Monday, October 28, 2002 11:14 PM