Lifescan SureStep Pro - Manual (Page 95)

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If you cannot resolve a problem, call LifeScan Healthcare Professional Line:
1 800 524-7226 (USA)
1 888 353-0800 (Canada)
Error 5
Meter Optics The bedside unit
detected a problem
with the optical
system. 1.Clean bedside unit,
especially gray area inside
test strip holder, but
NOTE: Before cleaning,
compare color of test strip
confirmation dot to Color
Chart on test strip bottle. If
glucose level is very high
or very low, take appropri-
ate steps to monitor
patient and provide
medical care.
• Repeat test with new
test strip.
• Make sure test strip
holder is fully inserted into
bedside unit.
• Wait for “Insert Strip” to
appear on display before
inserting test strip.
2.If you continue to get any
error message, obtain a
laboratory result. Take
appropriate steps to
monitor patient and
provide medical care while
awaiting laboratory result.
3.Contact LifeScan for help.
ERROR
POSSIBLE
CAUSE
SOLUTION
BU.book Page 83 Monday, October 28, 2002 11:14 PM