Warranty and return information, Need to obtain service, see, Warranty – Xantrex Technology ENERGY HW 1000 User Manual
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Warranty and Return Information
Warranty
What does this warranty cover and how long does it last?
This Limited Warranty is provided
by Xantrex Technology Inc. ("Xantrex") and covers defects in workmanship and materials in your
Freedom HW Inverter/Charger
. This Warranty Period lasts for
12 Months
from the date of purchase at
the point of sale to you, the original end user customer, unless otherwise agreed in writing. You will be
required to demonstrate proof of purchase to make warranty claims.
This Limited Warranty is transferable to subsequent owners but only for the unexpired portion of the
Warranty Period. Subsequent owners also require original proof of purchase as described in "What
proof of purchase is required?"
What will Xantrex do?
During the Warranty Period Xantrex will, at its option, repair the product
(if economically feasible) or replace the defective product free of charge, provided that you notify
Xantrex of the product defect within the Warranty Period, and provided that Xantrex through inspection
establishes the existence of such a defect and that it is covered by this Limited Warranty.
Xantrex will, at its option, use new and/or reconditioned parts in performing warranty repair and
building replacement products. Xantrex reserves the right to use parts or products of original or
improved design in the repair or replacement. If Xantrex repairs or replaces a product, its warranty
continues for the remaining portion of the original Warranty Period or 90 days from the date of the
return shipment to the customer, whichever is greater. All replaced products and all parts removed from
repaired products become the property of Xantrex.
Xantrex covers both parts and labor necessary to repair the product, and return shipment to the customer
via a Xantrex-selected non-expedited surface freight within the contiguous United States and Canada.
Alaska, Hawaii and outside of the United States and Canada are excluded. Contact Xantrex Customer
Service for details on freight policy for return shipments from excluded areas.
How do you get service?
If your product requires troubleshooting or warranty service, contact your
merchant. If you are unable to contact your merchant, or the merchant is unable to provide service,
contact Xantrex directly at:
Direct returns may be performed according to the Xantrex Return Material Authorization Policy
described in your product manual. For some products, Xantrex maintains a network of regional
Authorized Service Centers. Call Xantrex or check our website to see if your product can be repaired at
one of these facilities.
What proof of purchase is required?
In any warranty claim, dated proof of purchase must
accompany the product and the product must not have been disassembled or modified without prior
written authorization by Xantrex.
Telephone: 1 800 670 0707 (toll free North America)
1 408 987 6030 (direct)
Fax:
1 800 994 7828 (toll free North America)
1 604 422 2756 (direct)
Email:
Website:
www.xantrex.com