Xantrex Technology ENERGY HW 1000 - Manual (Page 76)

Warranty and Return
WA–4 975-0467-01-01
If you are returning a product from outside of the USA or Canada In addition to the above,
you MUST include return freight funds and are fully responsible for all documents, duties, tariffs, and
deposits.
If you are returning a product to a Xantrex Authorized Service Center (ASC) A Xantrex
return material authorization (RMA) number is not required. However, you must contact the ASC prior
to returning the product or presenting the unit to verify any return procedures that may apply to that
particular facility and that the ASC repairs this particular Xantrex product.
Out of Warranty Service
If the warranty period for your product has expired, if the unit was damaged by misuse or incorrect
installation, if other conditions of the warranty have not been met, or if no dated proof of purchase is
available, your unit may be serviced or replaced for a flat fee.
To return your product for out of warranty service, contact Xantrex Customer Service for a Return
Material Authorization (RMA) number and follow the other steps outlined in "Return Procedure" on
page WA-4.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.