Clear-Com VOICE2 - Manual (Page 66)

Vitec Group Communications
VoICE IP Interface User Manual
3 - 2 6
TROUBLESHOOTING FAQS
1. I’m trying to access the VoICE unit’s Web Interface, but I do not
see the screen. Instead, I see a screen saying, “404 Forbidden.”
If you are using Internet Explorer, perform the following steps until you
see the web interface (Netscape Navigator and Mozilla Firefox will
require similar steps):
a. Click File. Make sure Work Offline is NOT checked.
b. Press CTRL + F5. This is a hard refresh, which will force
Internet Explorer to load new webpages, not cached ones.
c. Click Tools. Click Internet Options. Click the Security tab.
Click the Default level button. Make sure the security level is
Medium or lower. Then click the OK button.
2. I’m trying to access the VoICE unit’s Web Interface, but I do not
see the screen. Instead, I see a screen saying “The page cannot
be displayed
The page you are looking for is currently unavailable. The Web
site might be experiencing technical difficulties, or you may
need to adjust your browser settings.”
The might not be reachable from your computer. Verify the following
things:
a. Verify that the VoICE unit is powered on (Power LED is
turned on)
b. Verify that your computer is properly connected to the
network:
c. In the command prompt, type ipconfig. Verify that you have
a proper IP address.
d. Verify that the VoICE unit is properly connected to the
network:
In a command prompt on your computer, type ping followed
by the VoICE unit’s IP address and press the Enter key. For
example, if the unit address is still the factory default address,
172.16.86.100, you would enter ping 172.16.86.100 and
press the Enter key.
• If you do NOT get a reply, try the ping command from a different
computer to verify that your original computer is not the cause of
the problem.
• If you get a reply, the computer can reach the VoICE unit.
• If you still do NOT get a reply, verify that the LAN1 port on the
VoICE unit is properly connected to the network with an Ethernet
cable.