Clear-Com VOICE2 - Manual (Page 67)

Vitec Group Communications
VoICE IP Interface User Manual 3 - 2 7
e. Verify that the LAN 1 port is configured with the IP address
which you are trying to access. If you don’t remember the
address and you don’t have access to network equipment to
tell you the network address, do the following:
• Disconnect your computer from your network and set its IP
address to 10.0.0.2 and Netmask to 255.255.255.0.
• Connect a “crossover” Ethernet cable from your computer to LAN2
port on the VoICE unit.
• Open a web browser and enter http://10.0.0.1 in the address bar.
• Click on the network tab to verify the System IP address.
• Disconnect the “crossover” Ethernet cable and change back the IP
address on your computer.
• Reconnect your computer to your network.
• If the result is successful (nothing displayed is success), try to
upgrade again with this file. If the upgrade fails again, contact
customer support.
• If the result is a failure, your file is corrupted. Contact customer
support.
3. Both VoICE units are running and I can communicate with each
of them but the statistics tab shows that all ports are
disconnected.
Verify the following:
a. Refresh the statistics tab and verify that the ports are
enabled (checkbox checked)
b. Verify in the network tab that they have different IP address
and that VPN is configured the same (enabled or disabled) for
both.
c. Verify in the configuration tab of the client that the address in
the Server IP box matches the System IP address of the
server .
d. If VPN is enabled, verify in the advanced tab that the VPN
port is the same for both.
e. If everything seems OK, go to the advanced tab and do a
warm restart on both VoICE units.
4. I want to select a different codec but the interface does not
allow it.
The codec can only be selected on a client VoICE, not on the server.
5. I chose a codec on the client Interface but the server still
shows that a different codec is configured.