Brother MFC-795CW - Manual (Page 160)

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Telephone Line or Connections
Difficulty Suggestions
Dialing does not work.
(No dial tone) Check that the machine is plugged in and that the On/Off key is on.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine.
(Canada only) Change the Tone/Pulse setting. (See the Quick Setup Guide.)
Verify that the telephone line and jack are working by connecting a known working
telephone and telephone line to the jack. Press Speaker Phone or lift the
machine's handset or the handset of an external telephone, and then listen for a
dial tone. If there is no dial tone, ask your telephone company to check the line
and/ or jack.
The machine does not answer
when called. Make sure the machine is in the correct Receive Mode for your setup. (See
Choose the correct Receive Mode on page 44.) Check for a dial tone. If possible,
call your machine to hear it answer. If there is still no answer, check that the
telephone line cord is plugged into the telephone wall jack and the LINE jack of the
machine. If there is no ringing when you call your machine, ask your telephone
company to check the line.
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing the Speaker Phone key. If
you hear static or interference on your fax line, please contact your local telephone
company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall jack and the LINE jack of the machine. If you subscribe to DSL
or VoIP services, please contact your service provider for connection instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See Receive mode settings on page 47.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select Fax Only mode.
If your Brother machine shares a line with an external answering machine, you
should select the Manual mode. In Manual mode, your Brother machine will
automatically receive incoming faxes and voice callers will be able to leave a
message on your answering machine.
If your Brother machine shares the line with a Voice Mail subscriber service,
please see Voice Mail on page 62.
If your Brother machine is on a line with the Distinctive Ring subscriber service,
please see Distinctive Ring on page 63.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the Fax/Tel mode. In
Fax/Tel mode, your Brother machine will automatically receive faxes and
produce a pseudo/double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the Manual mode. In Manual mode, you must answer
every incoming call and activate the machine to receive faxes.